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FAQ

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Can I track my order?

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As soon as we are ready to ship your order we will send you an email with the delivery information. After that you will be able to track your order by clicking the tracking link in your shipping confirmation email. It may take up to 24 hours before tracking information is updated.

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What is the difference between hard wax and soft wax?

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Hard wax is a peel off wax. Applied thickly with spatula. Hard wax sticks around only to the hair and not the skin.  Once it hardens, removed hard wax with your fingers.​

Strip wax is applied with a waxing spatula and removed using a muslin strip.  Great for larger areas as legs, arms, back and chest.

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When should you avoid waxing?

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Avoid waxing if you have a chronic condition like lupus, AIDS, or any other disease that compromises the skin barrier.

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What medications can you not wax with?

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You CANNOT be waxed if you are taking any antibiotics, Accutane, Differin, or Retin A. Additionally, any medications that list “sun sensitivity” on the list of symptoms will preclude you from being waxed. You should also avoid waxing while using glycolic acid, harsh exfoliants or any facial peels.

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Why does the wax keep breaking?

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Wax breaking during the removal process is typically caused by two main reasons. Either the wax application is too thin or the wax was left on the skin for too long. To avoid the wax breaking during the application process we recommend applying a thicker layer of wax to the skin to get the rhythm or groove of the wax's behavior creating a lip for grip to remove the strip. The density of the wax will determine the sensitivity of the wax during the removal process. The wax should rest on the skin for approximately 30-40 seconds prior to the removal. If your wax is still wet after 30-40 seconds, please allow an additional 30 seconds until the wax has dried.

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Can I use the wax on microwave?

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We do not recommend to use a microwave to heat up the wax.  Every microwave has different wattage, it is extremely dangerous and can cause severe burns to your skin.  A stoves will cause the wax to overheat and burn.  We recommend to use a professional wax warmer to control the temperature setting.

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Why is the wax not removing any hairs?

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Fundamental mistakes during the heating, application and removal process of the wax can lead to hairs being left behind. To avoid hairs being left behind when waxing, we recommend ensuring that the temperature on your warmer is at the highest setting until the wax has reached a full liquid form. Once the wax has reached a full liquid form you must lower the temperature on your warmer to a low mid-level setting and allow for the wax cool off. Proceed to wait an approximate 15-20 minutes until the wax has reached a honey-like consistency. Once the wax has reached a honey-like consistency we recommend applying a thicker layer of wax to the skin to get the rhythm or groove of the wax's behavior creating a lip for grip to remove the strip. The density of the wax will determine the sensitivity of the wax during the removal process. The wax should rest on the skin for approximately 30-40 seconds prior to the removal. If your wax is still wet after 30-40 seconds, please allow an additional 30 seconds until the wax has dried.

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How long does the wax take to melts?

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Fundamental mistakes during the heating process can cause your wax to heat at the wrong temperature setting. Heating your wax at the wrong temperature setting can lead to your wax being too stretchy. Typically, when the wax solution is too flexible the wax temperature is too cold. We recommend turning up the temperature on your professional wax warmer until the wax has reached a creamy consistency.

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Can I use any warmer with The PRIVATORY Hard wax?

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You may use any warmer with adjustable temperature settings as The PRIVATORY Hard wax is temperature sensitive.